Wix

Customer support

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How Wix support center helps you solve any rising issue?

May 2021
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Wix is one of the most popular website builders on the planet, boasting a massive customer base of +170 million users worldwide. But with these numbers in mind, how does the company provide support for its customers? This article will explore just that.

Wix is one of the most popular website builders on the planet, boasting a massive customer base of +170 million users worldwide. But with these numbers in mind, how does the company provide support for its customers? This article will explore just that.

The customer care unit at Wix is committed to ensuring that your interest is met and your problems are solved.

You may get used to the old method of customer support, a phone number or an email on top of the website, you call or send an email, and someone may help you out; this is not how Wix Help Center works, so let us explain it in this article.


How to contact the Wix help center over the phone or live chat

To contact Wix, make sure you are logged in from a computer, then visit Contacting Customer Care page; here, Wix Bot will ask you a few questions to classify your topic and gives you some solutions, if your problem persists, you can request a callback or choose to chat with an expert related to your case, if you prefer live chat, an agent will reply to you immediately, and, if you request a callback, an expert will call you in a few minutes.

Wix Help Center - classifying your topic
Wix Help Center - classifying your topic

 

Wix Help Center - choosing how to contact an expert
Wix Help Center - choosing how to contact an expert

So, there is no direct phone number or an email address to contact Wix; this can be a bit confusing for new users, but it's very straightforward; we think this is the only practical method to help millions of users worldwide.


Wix customer support is available in English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian and Spanish. The operating hours for each language is as follows:


English - 24/7

French - Monday-Friday 9 AM-6 PM GMT+2

German - Monday-Friday 8 AM-5 PM GMT+1

Hebrew - Sunday-Thursday 8 AM-9 PM, Friday 8 AM-2 PM GMT+3

Italian - Monday-Friday 8 AM-5 PM GMT+1  

Japanese - Monday-Friday 8 AM-5 PM JST

Portuguese - 24/7

Russian - Monday-Friday 8 AM-5 PM GMT+1

Spanish - 24/7


Wix learning resources and social media channels

The Wix social media sites allow customers or visitors to converse with the customer care service team and the other customers and visitors. In this platform, you can find incredible insights and solve all the problems you might be going through. Platform from which you can contact their social media links are;

Wix YouTube

Instagram

Wix Facebook

Wix Help on Twitter

Wix Blog

Their social media community managers are always happy to connect you with the right people to get the support you are looking for. So, therefore, feel free to post on their wall or send a tweet and ask them any questions. 


Customer service response

As an online servicing company, they have trained personnel that can handle any arising issue. They include helping a customer comprehend the account options, helping a visitor register their account or canceling the account, or even making changes to the account. They also offer help to those who have problems addressing the bills, and so on.


However, some cases aren't solved by customer care. In these cases, the customer service experts offer advice on what to do. For example, suppose you have a device that is unsuited with the web development system. In that case, you may get a workaround from the customer service agent, but that will not be a lasting solution, and you might need to change the device or use a different computer.

Conclusion

At Wix, they have one of the best customer care services committed to making their users progress, helping them in every way, whether it is a technical issue, offering design tips, or even advice concerning running a business online. So be sure to use Wix when preparing your website and be confident that their customer service will be there for you.

The only downside about Wix Help Center is that it may be confusing for the first time you use it.

Wix
scored
4.5 stars
in our research for
Customer support